It works!

Okay, apparently Casema has trained monkeys and psychics working for them - they sent us the codes even before they cut us off - but not in a smart way: They sent it to the parents of the guy that lives downstairs, as they have the same name and initials, but a different address. The letter appears as an overview of the services on offer at this address, and even lists this address as both the service and billing address (remember, however, this letter was sent to a completely different address) and follows a long string of erraneous invoices. I got to see this letter and only after reading it twice, did I notice that it listed a modem code and password, somewhere in the whole overview past the price, a whole lot of other numbers and before some more random numbers. No word about how important this letter is going to be...

Of course, it didn't get fixed

So, here's the full deal: My ISP, which is Casema (who now also host Orange), started denying that there was ever an internet connection at my address when my housemate called them to ask why our internet connection was no longer active. They would get back to us on that as soon as possible, (most likely) within 24 hours. >48 hours later they got back to us saying that we would just need to take a new contract with them, which, according to the commercial is 'zo geregeld', which is not the same as 'zo aangesloten' because this would take them just under two weeks. So being the geek that I am, I occasionally check the connection, figure out that it throws a modem activation page at me, served to me by their servers. So, what I'm waiting for, turns out to be an activation code. Yes people, two pairs of six characters. Which is now already taking over 1 day per character. Do they hire monkeys to type and then verify these codes? I'm sure that a room full of monkeys with typewriters could generate a short coherent story faster than Casema can generate an activation code...

Their helpdesk line has been modified to mention that if you've been cut of it's their fault: administrational problems, but you can stand in line for 10ct/min in the queue for new contracts that they refer you to.

Long Story short: Casema has a glitch and dumps it on the customers without being helpful in any manner to resolve the issue quickly. Will update blog again in two weeks or when I have internet at home, whichever comes first.